# CloudSwag Return & Exchange Policy

## Overview

CloudSwag wants every employee to love their swag! If you're not completely satisfied, we're here to help.

## Return Window

- **Standard Items**: 30 days from delivery date
- **Custom/Personalized Items**: Non-returnable unless defective
- **Sale Items**: 14 days, exchange only (no point refunds)

## Eligible Returns

Items must be:

- Unworn and unwashed
- In original packaging with tags attached
- Free from visible signs of use or damage

## Exchange Process

1. Initiate exchange request through this bot or the swag portal
2. Receive prepaid return label via email within 24 hours
3. Ship item within 7 business days
4. New item ships within 2-3 business days of receiving your return

## Point Refunds

- Points credited back to your account within 5 business days of receiving the return
- Original shipping points are non-refundable
- Expedited shipping upgrades are non-refundable

## Defective Items

If you received a defective item:

- Report within 7 days of delivery
- Photos may be required for quality review
- Replacement shipped immediately at no additional cost
- No need to return defective item in most cases

## Non-Returnable Items

The following cannot be returned:

- Personalized/custom items (unless defective)
- Gift cards
- Items marked "Final Sale"
- Items without original tags

## Holiday Extended Returns

Orders placed between November 15 - December 31 can be returned until January 31 of the following year.

## Contact

For complex return issues or exceptions, email: swag-support@cloudco.com