type: object
properties:
  query_summary:
    type: string
    description: "A brief summary of the customer's query"
  category:
    type: string
    enum: ['billing', 'technical_issue', 'product_inquiry', 'complaint', 'feature_request', 'other']
    description: "The main category of the customer's query"
  sentiment:
    type: string
    enum: ['positive', 'neutral', 'negative']
    description: "The overall sentiment of the customer's query"
  urgency:
    type: string
    enum: ['1', '2', '3', '4', '5']
    description: 'The urgency level of the query, where 1 is lowest and 5 is highest'
  suggested_actions:
    type: array
    items:
      type: object
      properties:
        action:
          type: string
          description: 'A specific action to be taken'
        priority:
          type: string
          enum: ['low', 'medium', 'high']
      required: ['action', 'priority']
      additionalProperties: false
  estimated_resolution_time:
    type: string
    description: "Estimated time to resolve the query (e.g., '2 hours', '1 day')"
required:
  [
    'query_summary',
    'category',
    'sentiment',
    'urgency',
    'suggested_actions',
    'estimated_resolution_time',
  ]
additionalProperties: false
