{
  "type": "json_schema",
  "json_schema": {
    "name": "customer_support_analysis",
    "strict": true,
    "schema": {
      "type": "object",
      "properties": {
        "query_summary": {
          "type": "string",
          "description": "A brief summary of the customer's query"
        },
        "category": {
          "type": "string",
          "enum": [
            "billing",
            "technical_issue",
            "product_inquiry",
            "complaint",
            "feature_request",
            "other"
          ],
          "description": "The main category of the customer's query"
        },
        "sentiment": {
          "type": "string",
          "enum": ["positive", "neutral", "negative"],
          "description": "The overall sentiment of the customer's query"
        },
        "urgency": {
          "type": "string",
          "enum": ["1", "2", "3", "4", "5"],
          "description": "The urgency level of the query, where 1 is lowest and 5 is highest"
        },
        "suggested_actions": {
          "type": "array",
          "items": {
            "type": "object",
            "properties": {
              "action": {
                "type": "string",
                "description": "A specific action to be taken"
              },
              "priority": {
                "type": "string",
                "enum": ["low", "medium", "high"]
              }
            },
            "required": ["action", "priority"],
            "additionalProperties": false
          }
        },
        "estimated_resolution_time": {
          "type": "string",
          "description": "Estimated time to resolve the query (e.g., '2 hours', '1 day')"
        }
      },
      "required": [
        "query_summary",
        "category",
        "sentiment",
        "urgency",
        "suggested_actions",
        "estimated_resolution_time"
      ],
      "additionalProperties": false
    }
  }
}